Syracuse, NY

  • Office Manager - Affordable Housing

    Job Locations US-NY-Cortland
    Posted Date 3 months ago(5/24/2018 11:18 AM)
    # of Openings
  • Overview

    Reporting directly to the Regional Property Manager, oversee and manage the operation, maintenance, administration and improvement of assigned portfolio.  Monitor quality service, marketing and resident relations while maintaining the company investment. Utilize management skills to train and motivate leasing office staff to reach property management goals.



    Ensure compliance with relevant government regulations, Housing Visions policies and procedures, priorities and values while maintaining a consistent 97% occupancy rate. Keep consistent records of tenant move-ins and outs, processing applications timely. Provide oversight for the daily activities of the property. Plan, schedule, and coordinate general and preventative maintenance, repairs, and/or projects for the maintenance team to meet the needs of tenants and consistent curb appeal.


    In a timely manner, communicate significant incidents, issues and or concerns to the Area Manager and nsure leasing office is operating efficiently and effectively by keeping regularly scheduled office hours from 8:30AM-5:00PM; files are well organized, neat and have all appropriate documents for compliance purposes. Ensure superior customer service to residents by promptly responding to all incoming calls, messages, and emails in a professional, respectful and customer oriented manner; ultimate responsibility to ensure resident needs are met.


    Log all applications and applicant details in BostonPost Property Manager. Ensure that applications are readily available and distributed to all interested applicants. Promptly fill vacant units by processing applications in prescribed procedure, see all applicants through to approval or denial. Determine and certify the eligibility of prospective tenants, following government regulations. Make written contact and document file for those applicants who are denied housing; for approved applicants, begin procedure of showing units on way to becoming resident. Regularly perform physical inspections of property to ensure current curb appeal meets with Housing Visions standard and to ensure no safety hazards exist.




    • Desire to excel in work for the benefit of the company mission.
    • Ability to communicate with all residents, housing applicants and employees in a respectful and courteous manner in order to ensure the highest level of customer service and model appropriate behavior for employees.
    • Ability to develop and maintain positive, professional collaborative relationships.
    • Excellent written and oral communication skills.
    • Ability to motivate employees and self while maintaining a positive work atmosphere.
    • Ability to have flexibility and support the team as needed
    • Excellent time management and attention to detail  Required documents must be collected and submitted punctually and accurately
    • Proficiency in Microsoft software products including Excel, Word and Outlook; Ability to learn new software in a timely manner
    • Experience with Boston Post software preferred



    • High School Diploma with 3 years’ Property Management experience or an equivalent combination of education and experience required. Tax Credit or Subsidized Housing experience preferred
    • Valid driver’s license with no major restrictions and acceptable to Housing Visions insurance carrier required.
    • Must be able to meet the requirements of a Drug Free Workplace which includes but is not limited to negative results on pre-employment, random and reasonable suspicion testing.


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