Albany

  • Office Manager - Affordable Housing

    Job Locations US-NY-Syracuse
    Posted Date 2 weeks ago(4/10/2018 3:44 PM)
    ID
    2018-1165
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    Reporting directly to the Regional Property Manager, oversee and manage the operation, maintenance, administration and improvement of assigned portfolio.  Monitor quality service, marketing and resident relations while maintaining the company investment. Utilize management skills to train and motivate leasing office staff to reach property management goals.

    Responsibilities

    EESSENTIAL DUTIES AND RESPONSIBILITIES:

    • JOB SUMMARY:

      Reporting directly to the Regional Property Manager, oversee and manage the operation, maintenance, administration and improvement of assigned portfolio. Monitor quality service, marketing and resident relations while maintaining the company investment. Utilize management skills to train and motivate leasing office staff to reach property management goals.

      ESSENTIAL DUTIES AND RESPONSIBILITIES:
      • Ensure compliance with relevant government regulations, Housing Visions policies and procedures, priorities and values.
      • Keep consistent records of tenant move-ins and outs, processing applications timely.
      • Supervise and direct the daily activities of all leasing office employees.
      • Plan, schedule, and coordinate general and preventative maintenance, repairs, and/or projects for properties.
      • In a timely manner, communicate significant incidents, issues and or concerns to the Regional Property Manager.
      • Ensure superior customer service to residents by promptly responding to all incoming calls, messages, and emails.
      • Enforce and apply late fee procedure and pursue delinquencies through 3-day late letters, legal actions.
      • Collect security deposits, obtain signatures on W-9 forms, and submit to accounting.
      • Continuously update and process lease renewals and income certifications in accordance with the applicable Tax Credit
      regulations and track results in BostonPost Property Manager.
      • Submit monthly reports in a timely and accurate manner to the Regional Property Manager.
      • Log all applications and applicant details in BostonPost Property Manager.
      • Ensure that applications are readily available and distributed to all interested applicants.
      • Promptly fill vacant units by processing applications in prescribed procedure, see all applicants through to approval or denial.
      • Determine and certify the eligibility of prospective tenants, following government regulations.
      • Make written contact and document file for those applicants who are denied housing;
      • Ensure that all vacant units become ready to rent as soon as possible and monitor turnover.
      • Conduct self in manner to promote company mission, while functioning as liaison between resident and management to the extent possible.
      • Complete landlord statements and provide assistance to any agencies providing support services to any resident.
      • Notify tenants in writing of infractions of lease, apartment inspections, recertification appointments and rent changes.
      • Regularly perform physical inspections of property to ensure current curb appeal meets with Housing Visions standard and to ensure no safety hazards exist. Address and follow up with concerns with Maintenance Supervisor and other appropriate staff in a timely manner
      • Complete maintenance work orders when such requests are called in during the office hours, make the Maintenance team aware of emergency situations as soon as possible.
      • Ensure that all company policies and procedures are being strictly adhered to and provide consistent, equal service to all of our residents and applicants, while promoting a positive image of the company and the properties to agencies and representatives throughout the local community.

       

    Qualifications

    KKNOWLEDGE, SKILLS AND ABILITIES:

    • Desire to excel in work for the benefit of the company mission.
    • Ability to communicate with all residents, housing applicants and employees in a respectful and courteous manner in order to ensure the highest level of customer service and model appropriate behavior for employees.
    • Ability to develop and maintain positive, professional collaborative relationships.
    • Excellent written and oral communication skills.
    • Ability to motivate employees and self while maintaining a positive work atmosphere.
    • Ability to have flexibility and support the team as needed
    • Excellent time management and attention to detail Required documents must be collected and submitted punctually and accurately
    • Proficiency in Microsoft software products including Excel, Word and Outlook; Ability to learn new software in a timely manner
    • Experience with Boston Post software preferred, not required

     

    EDUCATION, EXPERIENCE, CREDENTIALS AND LICENSES:
    • High School Diploma with 3 years’ of office Management experience or an equivalent combination of education and experience required. Tax Credit or Subsidized Housing experience preferred
    • Valid driver’s license with no major restrictions and acceptable to Housing Visions insurance carrier required.
    • Must be able to meet the requirements of a Drug Free Workplace which includes but is not limited to negative results on pre-employment, random and reasonable suspicion testing.

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